Airloom Cotton Flatweave Rugs are reversible, high-quality carpets inspired by classical Scandinavian weaving. Double-sided Cotton Chenille, these Airloom Flatweaves give your floors a contemporary look with a little twist. Made in Estonia.
Returns and refunds on standard items
If you’d like to return your purchased item, you are most welcome to within 10 working days. Please note that delivery and collection charges will be for your account.
Cape Town: R75
Port Elizabeth: R150
East London: R150
All towns further afield carry a standard delivery charge of R250.
Please note that items arriving after the 10 working day return deadline will not be accepted and will be returned to sender. If goods aren’t returned in the same condition they were sent out in, we reserve the right to withhold your refund. Return requests will be approved at the discretion of Airloom. Products must be returned in their original packaging and will not be eligible for return if they have been damaged. To complete your return, we require a receipt or proof of purchase.
Refunds are offered in the original method of payment. Refunds take up to 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the bank processes.
If a product is out of stock or cannot be supplied for some reason, Airloom reserves the right to cancel the order and refund the payment.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gift Cards/vouchers are not refundable.
If an order is cancelled prior to dispatch, we will charge a 10% administration fee.
Returns and refunds on custom made/custom size items
As these are made to order, we cannot accept returns/exchanges on custom-made items.