Airloom is primarily an online retailer, but also distributes through several physical retail stores around the country. The third party courier service we use is a door-to-door service, which means that the shipment is delivered to the address, not the person. i.e. If the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc. Please note that our third party courier should not be expected to shift furniture and/or install the product. It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
We ship nationally within South Africa, excluding PO Boxes, farms and rural areas.
All goods in transit are insured.
Estimated lead times are approximately 12 working days, but times vary depending on the selected item. Please contact us on firstname.lastname@example.org for information on specific queries.
Please note that our products carry a 6-month warranty that consumers may exercise in the case of a flawed product. After this period, we cannot entertain returns/exchanges or refunds.