Airloom is primarily an online retailer. Our dispatch location is in Cape Town.
We ship nationally within South Africa, excluding PO Boxes, farms and rural areas. All goods in transit are insured.
This Shipping Policy excludes the Sample Service. The t’s and c’s of the Sample Service can be found here.
All flooring deliveries attract a surcharge, detailed under Delivery Charges below.
We ship to an address, not a person. This may mean that the parcel may be left with a responsible person at the specified address. This responsible person may include, and is not limited to, domestic assistants, security, etc.
From Cape Town, shipping to major centres in South Africa takes 2-4 days. Remote and rural areas may take up to 7 working days.
Deliveries take place during business hours.
Shipping on rugs varies, and is calculated at check out, depending on the weight and dimensions of your rug, and delivery area.
All flooring deliveries attract a handling and packaging surcharge. The surcharge is dependent on delivery destination and quantity. The surcharge detailed below is per 30square metres or part thereof
By way of example, for delivery of 45sqm to Gauteng a handling charge of R450 (2x R225) would apply.
Should you wish to return an item, our shipping policy on returns is as follows:
Airloom uses a door-to-door service via a 3rd party courier. This means that the shipment is delivered to the address, not the person.